The Basics

You know us as soundmite, but officially we’re Soundmite Limited, registered in England and Wales under company registration number 08796650, and whose registered office is at 75 Latchmere Lane, Kingston upon Thames, Surrey KT2 5SF (“Soundmite”, “we”, “our”, “us”, which shall include all affiliated, subsidiary, successor and partner companies).

Please read these terms and conditions (the “Terms”) carefully as they govern your relationship with us when you use our services (the “Services”), including the services on this website / WAP site / user interface /App provided by us (the “Site”).

By accessing or using the Services, you accept and agree to these Terms (which include our Privacy Policy, and you agree that your use of the Services, including any transaction you make, is subject to these Terms.

Please note that we may make changes to these Terms from time to time, which will come into effect when posted on this Site. We may not be able to tell you directly of changes to the Terms, so please check the Site regularly for any updates. Your continued use of this Site following the posting of any changes will mean you accept those changes in their entirety.

We have tried to make these Terms as simple and readable as possible. If you have any questions about them please contact us using the email address

We assume that your use of the Services is non-commercial.

If you wish to use the Services for commercial purposes you may do so and these Terms will govern that use, provided that we reserve the right to require any commercial user to agree to additional and/or other terms (including terms as to payment) at our discretion. A commercial user who has agreed terms with us as regards the applicable content is referred to in these Terms as a “Commercial User”. If you are using the Site as an initial trial for commercial use, please let us know.

Site Content

Except for content which you upload to the Site, all of the music, photos and material on this Site (the “Content”) is owned and controlled by us or others, including members of the public. Please respect their interests and rights by not copying or sharing the Content except as permitted on the Site.

The Site contains links to websites and/or services controlled by other businesses and services. If we link it’s because we think these sites usually provide useful information or services, but we haven’t got the time to check them all the time, so we can’t guarantee that they provide accurate information and we can’t be responsible for any content or services they offer.

Content Provided by You

“Posting” means creating and uploading to the Site or one of our commercial partners’ sites in any way all and any recordings, files, data, audio content, text content and metadata (“User Content”, which expression as used in these Terms shall in addition to the sound file itself include without limitation photographs, images, biographical words and data, timing, chronology, co-ordinates, tags, titles, usernames, web addresses, user names, comments and responses associated with an sound file (and any derivatives, extracts and copies thereof) and its creator, subject and location).

By Posting, you are authorising and granting to us and (if applicable) the relevant commercial partner(s) an irrevocable, worldwide, perpetual, royalty-free, and non-exclusive licence to exploit the User Content, in particular by displaying and making it available to the public.

You will retain ownership of your User Content at all times, except that in certain circumstances where you have uploaded your User Content to the site of one of our commercial partners, that commercial partner will acquire ownership. Please contact us at for details of which sites this will apply to.

We have the right to store User Content, and at our discretion to make available User Content on the Site, in each case indefinitely. However, we are not obliged to make available or otherwise exploit any User Content. We are not responsible for any loss, theft, rights infringement or damage of any kind to the User Content and you take sole responsibility for the User Content that you provide to us.

You must not provide or transmit via the Services any User Content that is offensive, that comprises information that you know to be false or misleading, that promotes or facilitates illegal activities, that is abusive, threatening, obscene, defamatory or libellous, or that infringes any rights of any third party (such as copyright and trade marks). We have the right to take down, edit and/or suspend any User Content, including any User Content that is in our view unsuitable, but we have no obligation to monitor your uploads and you remain solely liable for all User Content you upload. Please note that we can only take down Content and User Content from our Site; we do not undertake to take down or delete any Content or User Content which has been downloaded or stored elsewhere (for example, User Content which has been embedded one of our commercial partners’ sites and/or User Content which has been downloaded and stored by another User). If and when necessary, Soundmite will co-operate with lawful authorities in relation to the interception, take-down and disclosure of User Content which comes to our attention and appears to be unauthorised or illegal, which for the avoidance of doubt may include providing all your content and identification details held by us to such lawful authorities.

We strongly advise you not to post your contact or other personal details on the Site.

Objectionable and Infringing Material

We do our best to keep an eye out for unsuitable material on the Site, but you may come across material you find objectionable or offensive. You agree that you use the Services at your own risk and we will have no liability to you for such material, but please do let us know if you come across anything you consider unsuitable and we will investigate.

The Content and User Content on this Site is not filtered before it is viewed and may contain material which some people may find offensive.

Should you come across any User Content that breaches your intellectual property rights, please let us know all the details by email to (we won’t know unless you tell us) and we will use reasonable endeavours to investigate and, where necessary, take down any such content as quickly as is practicable in the circumstances.

Age Requirements

The Services are available only for people aged 13 or older. We reserve the right to block your access to the Site and the Services if we have reason to believe that you are under 13. They only exception to the foregoing age restriction is for those under 13 who are using the Service as part of a school-led initiative. If you are aged 13 to 17, please read these Terms with your parent or guardian to make sure that you and your parent or guardian understand and agree to these Terms.

System Requirements

To use the Site and the Services at their best you need a compatible terminal or device, internet or mobile access, and (in some cases) particular software. Those are up to you to arrange. (For assistance visit As you know, the Services may be affected by the performance of your hardware, software and Internet access.

Your Use of our Services

So that you and others may enjoy the Services to their full potential, please do not do anything that would amount to a breach of these Terms, and in particular please do not:

act in any way that would damage or disable this Site or the Services; impersonate any person or business when you register on the Site or upload User Content; use any information or Content or other material obtained on or through this Site for commercial purposes, or use the Site or the Services for commercial purposes, unless you are a Commercial User; try to harvest e-mail addresses or other personal information through the Site; try to unpick or copy our software, or try to access protected data on the Site by circumventing our security systems; or use the Services to send junk mail or any other unsolicited messages.

You are responsible for any costs, duties, taxes and liabilities incurred by you in Posting, maintaining, repairing, restoring, using, accessing, contributing to or managing your user Content or another person’s content.

Unless you are a Commercial User, our Services are not intended or supported for professional use. For the avoidance of doubt, any use of our Services is on an “as is” basis.

If we decide to charge for any services which are currently available free of charge, we will make this change clear on the Site.

Software used to Provide the Services

The software and the technical wizardry used to provide the Services (the “Software”) is owned by or licensed to us, our affiliates or our software suppliers. You may use the Software only for the purpose of using the Services in accordance with these Terms and you acquire no other rights in the Software of any sort. In particular, please do not:

sell or otherwise distribute any part of the Software; modify, adapt, translate or reverse engineer any part of the Software; attempt to breach any security mechanisms or to access, tamper with or use any parts of the Software to which access is not authorised; use the Software for any illegal, unlawful, harassing, abusive or fraudulent purpose; or use the Software for any commercial purpose.

Our Services

Our Services allow you to:

download and install our applications; download Content and User Content on the Site; upload your User Content; send and receive messages to/from another User; create, receive and customise all our Services through our Stream function and/or app; connect and share User Content via the social networking functions of social networking sites such as Facebook and Twitter; and purchase additional levels of service.

If we decide to offer any additional services or service levels they will also be covered by these Terms.

In order to get the maximum benefit from the Services, you will need to register on the Site. To register, you will need to provide us with certain information including your name and email /contact details and to choose a username and password, although you may also register using another account (for example, your Twitter account). You agree that you will provide truthful and accurate information when registering or opening an account. The decision to register a password is at our discretion and we may revoke your password at any time.

Please remember that you are responsible for maintaining the confidentiality of your password and your account information, and you are solely responsible for all activities that occur under your password or account. You must immediately notify us of any unauthorised use of your password or account or any other breach of security. You are liable for all activity that takes place on your account. If we don’t have your current email address, we can’t contact you.

Please ensure that the information we hold is up to date. Please amend your details as appropriate from time to time or email to notify us of any changes. If we need to contact you, we will use the email address provided by you at registration or as notified by you at a later date (as applicable).

Please see our Privacy Policy for further explanation as to how we use the information we collect from you and how we use cookies and traffic analysis tools.

Usage Rules

Our usage rules are simple: we want you to enjoy our Site, but please don’t copy, distribute or exploit any Content or User Content (unless you are a Commercial User) except as permitted by the Site.

Please do not use any User Content or Content as a musical ringtone (this is not a ringtone service).

If security technology is embedded in any download it’s because the copyright owner put it there. Please don’t try to circumvent this technology, or ask or encourage anyone else to do so, or we may lose the right to provide you this service.

Technical Problems

Sorry, but occasionally, technical problems may sometimes delay or prevent delivery of a download. We do our best to keep the system working but we can’t be liable to you for failures, defects or delays in delivery caused by:

your provision of incorrect information; your computer failing to meet the minimum technical requirements for the Services; your failure to comply with instructions for use of the Services; or an event which is outside our reasonable control.


We may, in our sole discretion, terminate or suspend your password, account or use of the Services without notice if you are in breach of these Terms. Termination or suspension of your access rights shall not affect any other right or relief to which we may be entitled in respect of any breach.


Some of the following sections are very legal, but they’re here to protect our business.

In relation to the Services, our liability for any losses that you suffer is strictly limited to the purchase price paid by you, if any, and any losses which are a foreseeable consequence of us breaching these Terms. We are not responsible for indirect losses which are not foreseeable by you and us (such as, for example, loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time) however they arise.

We try our best to make the Site and Services an excellent experience but we make no warranty that they will meet all your requirements, that the Content will be accurate or reliable, that the functionality of the Site or the Services will be uninterrupted or free of errors, viruses or any other bug which may be harmful or destructive.

You agree to indemnify us, our affiliates, subsidiaries, service providers, distributors, licensors, officers, directors and employees from any claim or demand made by any third party due to or related to your breach of these Terms or your breach of any applicable law, rule, regulation or third party right.

This Section does not in any way limit or exclude our liability for any matter for which it would be illegal for us to exclude or limit, or attempt to exclude or limit, our liability.

Nothing in these Terms shall affect your statutory rights as a consumer.

International Use

We may be obliged to restrict access to some Content and/or User Content in certain territories for licensing or other reasons. If we do impose any restrictions, please do not try to circumvent any territorial restrictions by providing false location information.

If you are accessing the Site from outside the UK on a permitted and lawful basis some elements of these Terms may not apply to you, and you may have certain additional statutory rights in respect of your use of the Site and the Content.

If you have any concerns relating to your use of the Site from outside the UK, you may wish to check the relevant laws and regulations which apply to your territory.


We will not be liable or responsible for any failure to perform, or delay in performance of, the service or any of our obligations that is caused by events outside our reasonable control.

In the event that any provision or part of a provision of these Terms shall be, or shall be held to be, illegal, invalid, unenforceable or against public policy pursuant to a final adjudication by a court of competent jurisdiction that provision shall be severed and the remainder of these Terms shall survive and remain in full force and effect.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with English law and you and we hereby submit to the jurisdiction of the English Courts as regards any claim or matter arising in relation to these Terms.

Please also note that you must comply with all applicable laws and regulations of the country in which you reside. We will not be liable for any breach by you of any such laws.